Frequently Asked Questions About Our
Spice, Herbs, Salts & Peppers
Are Your Spices Fresh ?
Yes, they are, we only buy and use the very best herbs and spices. The difference it makes to your food is amazing. Supermarket brought spices are ok but have often been sitting on shelves for months on end, they lose their flavour, colour and vibrancy. Using fantastic fresh spice lifts your food to a totally different level.
Where Do You Get Your Spices From ?
We just love to buy the very best, therefore we source and buy our ingredients from only the best suppliers who import spices from around the world; India, Spain, Italy, Hungary, Singapore, Zanzibar, Tanzania, Sri Lanka and of course we try to source ingredients the UK where ever possible.
Where Do You Deliver To And How Long Will My Order Take To Arrive ?
We use couriers to deliver your order anywhere within mainland UK or Northern Ireland.
Sadly, we are not currently accepting International orders at this time.
Upon dispatch, you will receive a tracking number, using this you can monitor your order and make changes to your delivery options and preferences
On orders with a value of £25 and above you will get free tracked courier delivery.
Please Note !
We are a small family run business, we work extremely hard to ensure that all orders are dispatched as fast as we can. Normally within a day or two. When we extremely busy and there is a large order intake it can take 5 - 7 working days for us to dispatch orders, we work extremely hard to ensure that all orders are dispatched in the shortest possible time. Please be patient, it is worth the wait.
In order to receive delivery/tracking updates please leave your email address and / or mobile telephone number, Spicy Joes are not responsible for orders that are placed without the correct contact details.
If you leave no or incorrect contact details then we will not be able to send delivery/tracking details to you.
How Do I Pay And Is Payment Secure ?
You pay through your personal Spicy Joes account. Using our chosen payment provider's World Pay who are one of the largest most trusted secure payment providers in the world or you can pay using Pay Pal.